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A paper and pencil approach to improving the reliability and consistency of your products and services.

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Preface

This eManual aims to deliver potent skills in a concise format. These skills include a quantitative basis for measuring and analyzing quality data, tools for formulating and testing improvements, and for assessing and organizing progress. Competitive companies must constantly improve quality to survive and thrive over the long term. This is why quality improvement is the new order of business competition. Examine the differences between the old way and the new way.

The Old Way versus The New Way to Succeed in Business

Building market share is all about improving customer retention and new market penetration. Increasing "Wallet Share" is about winning more of your customer's "in-category" business. Both require a strategy that produces improved quality and greater variety. Competing on price alone has proven to be a failure, because customers who buy according to price are never brand loyal anyway. To compete and succeed, companies must produce high quality routinely, and breakthrough innovation frequently. This is Quality Excellence.

To rise to this challenge, you will need a team of dedicated and energetic employees, some graph paper, coloured pencils and rulers, maybe a spreadsheet or two, and this eManual from Synerlux Corporation.

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The eManual of Quality Improvement - Synerlux Consulting, 2010. All Rights Reserved.
Adapted for the Internet from 'The Mini-Manual of Quality Improvement' by Ravi Karumanchiri; Toronto, Canada; 1998. ISBN 0-9683060-1-2.

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