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A paper and pencil approach to improving the reliability and consistency of your products and services.

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Index


Preface

What is "Total Quality?"

Quality Basics     
Competing with Quality   
Scientific Quality    

 

Improving Reliability and Consistency

Perceiving and Improving Processes   
Improvement Objectives   
Continuous Improvement    
Guidelines for Improvement Tools

Understanding and Planning for Quality
  Process Flow Charts
  Flow Chart Symbols for Process Mapping
  Decision Charts
  Fishbone Diagrams
  Flow Diagrams

Collecting Quality Data
  Dot Plots
  Stem and Leaf Charts
  Tally Sheets
  Check Sheets
  Time Plots

Analyzing Quality Data

  Control Charts

  Pareto Charts

  Scatter Graphs

Implementing Improvements
 
  Flow Models
  Heuristic Matrices 
  Deployment Charts 

 

Working for Quality

Management for Quality
     
Leadership for Quality    
Staffing for Quality      
Organizational Innovation for Quality Momentum
Corporate Culture for Enterprise Quality


Examination Tools 
To establish specifications
  for what you are seeking....................................

To plan out or communicate the
  steps in a process.................................................

To examine or program the decisions
  in a process........................................................

To map out the factors which produce a result.......

To map out the physical flow of work......................

 
Collection Tools
 
To collect a smaller range of numerical
  or rank data........................................................

To collect a larger range of numerical
  or rank data........................................................

To collect categorical data......................................

To collect physical data pertaining to products......

To observe the effects of time.................................

 
Analysis Tools

To monitor and control a process
  to ensure consistency...........................................

To discover which factors have
  the greatest influence...........................................

To discover the relationship between two factors...

 
Implementation Tools

To help make sense of ambiguous results.............

To develop a model of a potential
  physical improvement..........................................

To organize and coordinate team
  members................................................


use Operational Definitions


use
Top-down Flowcharts


use
Decision Charts

use
Fishbone Diagrams

use
Flow Diagrams




use
Dot Plots


use
Stem and Leaf Charts

use
Tally Sheets

use
Check Sheets

use
Time Plots




use
Control Charts


use
Pareto Charts

use
Scatter Graphs



use
Heuristic Matrices


use
Flow Models


use
Deployment Charts

 
 

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The eManual of Quality Improvement  -  Synerlux Consulting, 2005.  All Rights Reserved.


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