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Organizational Innovations for Modern Enterprise

10   The Voice of Dissent

THE OLD WAY: Get the critics to shut up.
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  This directive exists in organizations that mistakenly believe that things are already as good as they will get. They may not come out and say so in as many words, but thinking it certainly is reassuring for the company’s "ruling class". Citing stability, some would even say...... ... read the 247 words that used to be in this web article by buying...
 


The power elite have always sought to manage dissent - while what they should be doing is tapping it. Learn how this can pay dividends.
... Chapter 10 Excerpt: 'The Voice of Dissent'
 
Recently, much attention has been focussed on organizational learning. Companies are being urged to learn from their competitors and their customers. While many companies strive to learn all the lessons they can, many, many more fail to listen to the greatest source of insight available to them; their own employees.
 
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