Compare: Old Vs New Ways to Manage the Voice of Dissent

Organizational Innovations for Modern Enterprise

10 The Voice of Dissent

COMPARE	The Old Way	The New Way
	Get the critics to shut up.	Get the critics to speak up.
Objective	To maintain the impression that all is well by silencing critics.	To continually improve the company by subjecting it to constructive criticism.
Method	Usually, a climate of "you are either with me or against me" keeps employees in line... Read the rest in...	All members of this company recognize that advice and criticism are to be sought out... Read the rest in...
Reasoning	Read this in...	Read this in...
Employee Outcome	Read this in...	Read this in...
Customer Outcome	Read this in...	Read this in...
Result	Read this in...	Read this in...

The power elite have always sought to manage dissent - while what they should be doing is tapping it. Learn how this can pay dividends.

... Chapter 10 Excerpt: 'The Voice of Dissent'

Recently, much attention has been focussed on organizational learning. Companies are being urged to learn from their competitors and their customers. While many companies strive to learn all the lessons they can, many, many more fail to listen to the greatest source of insight available to them; their own employees.

Pre-tax retail price $0.99 USD. ...or buy the whole ebook for only $4.95!

.pdf version

.epub version

.mobi version

Browse other chapters here

Building Enterprise Synergy - Dial 416-428-1716

10 The Voice of Dissent

Get the critics to shut up.

Get the critics to speak up.