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Total Quality Improvement |
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Dean and Evans point out that in a Total Quality Organization, every member is responsible for continuously, incrementally improving the production processes and outputs of the company. This is a two-spear approach to quality excellence. The first spear is the improvement of production processes through an ongoing examination and reduction of the causes of variation in the production process. The second spear uses a sharp customer focus to improve the design of the company's products and services.
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Dean, James W., Evans, James R. Total Quality: Management, Organization and Strategy. West Publishing Company. Minneapolis/St. Paul. 1994.
This incredibly detailed yet easily digestible text provides readers with a workable understanding of the Total Quality movement. Everything from the nuts and bolts to the grander scheme of a TQ effort are discussed in easy to understand terms. Dean and Evans use numerous diagrams, tables and case studies to clarify messages and deliver understanding.
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This is an excellent text for companies to use to conceptualize and launch their own comprehensive, systematic and scientific Total Quality Effort (not to be confused with the documentation-intensive efforts called for by ISO 9000 certification). This book is a how-to guide for real quality innovation.
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