| COMPARE |
The Myth |
The Truth |
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Time is money. |
Time is opportunity. |
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Objective |
Spend less time. |
Spend time better. |
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Method |
Quotas and systems that control the pace of work. |
Maximize the high value adding competencies of employees and allow them to control the pace of their own work. |
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Reasoning |
Time is accounted for. Financial goals are established to "reduce the cost of time." |
Employees who spend their time wisely help their company to achieve all its goals. |
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Frame of Action |
Reduce time to save money. |
Spend time to build customer loyalty. |
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Employee Outcome |
Pressure to work faster. |
Discretion to work smarter. |
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Customer Outcome |
Customers experience curt service and increased exposure to errors and defects. |
Customers receive more attention as needs and wants are investigated more thoroughly. (Anticipating Customer Needs)
Errors and defects are reduced. |
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Internal Systems |
Pressure for more in less time leads to fatigue of both people and equipment, precisely when there is less time for rest and preventive maintenance. |
Opportunities for improvement and innovation grow as knowledge accrues and critical capabilities develop. Employees are afforded the opportunity to experiment and learn.(Organizational Learning) |
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Result |
Dissatisfied customers go to competitors where they can be taken care of properly. |
This company wins new customers as their reputation for attentiveness and innovative products and services spreads. |
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