| COMPARE |
The Myth |
The Truth |
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Technology is good. |
People using technology intelligently is good. |
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Objective |
To use technology to gain competitive advantage, or to keep up with the competition. |
To use technology in support of people. |
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Method |
Cost/benefit analyses determine which technology will "pay off". Focus is on doing more with less staff. |
Rapid implementation of new technologies to aid in production, as well as to embed new features into products and services. Focus is on empowering employees and customers to do what they could not do before. |
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Beneficiary |
Technology vendors. |
Empowered business teams and customers. |
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Time Frame |
Results are experienced when technology is fully implemented. |
Greater and greater results are expected during a never-ending pursuit of better methods and superior products and services. |
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Internal Systems |
Internal systems are arranged around the technologies used by employees. |
Internal systems are arranged around the needs of customers, which are investigated and served by teams. This is why the team decides which technologies to use and how to use them. |
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Employee Outcome |
Faster pace of work, fear of job loss or actual termination. |
Less physical, more creative, high-value adding work. Better rewards. |
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Competitive Outcome |
Your competition also has this technology, or will buy the new and improved version soon. |
Your competitors are unable to keep up with the pace of your technological improvement, as they are unable to duplicate the creative talents of your employees. |
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