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Self Directed Work Teams |
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Dean and Evans map out the course of self-directed work teams. They explain that in a Total Quality Organization, each and every employee has the responsibility to constantly improve production processes, and are empowered to do so. This can only happen when employees are afforded meaningful and timely quality data. Indeed, it is the production workers themselves who collect, analyze, and act upon this quality data.
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Dean, James W., Evans, James R. Total Quality: Management, Organization and Strategy. West Publishing Company. Minneapolis/St. Paul. 1994.
This incredibly detailed yet easily digestible text provides readers with a workable understanding of the Total Quality movement. Everything from the nuts and bolts to the grander scheme of a TQ effort are discussed in easy to understand terms. Dean and Evans use numerous diagrams, tables and case studies to clarify messages and deliver understanding.
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This is an excellent text for companies to use to conceptualize and launch their own comprehensive, systematic and scientific Total Quality Effort (not to be confused with the documentation-intensive efforts called for by ISO 9000 certification). This book is a how-to guide for real quality innovation.
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