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Organizational Innovations for Modern Enterprise

Say's Law

  Hammer and Champy view the breakthrough potential of new technologies as a variant of Say's Law. Jean Baptiste Say was an early nineteenth-century French economist. He noticed that in many cases, supply creates its own demand... ... read the 161 words that used to be in this web article by buying...  

The definition of quality that guides our efforts; shapes our chances and chooses our competitive position. Crafting the right definition is well worth it.
... Chapter 17 Excerpt: 'Defining Quality'
 
As mentioned in section three, the word "Quality" actually has two component meanings. The first meaning addresses reliability. In this respect, products and services are deemed to be high quality if they reliably meet customer expectations. The second meaning pertains to the number of features that a product or service has. Here, high quality status is given to products and services that allow customers to do what they could not do with other, lesser products and services. However, the paramount question is not how much quality your company can design into your products and services. Rather, what matters is how your company defines quality.
 
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