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Say's Law |
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Hammer and Champy view the breakthrough potential of new technologies as a variant of Say's Law. Jean Baptiste Say was an early nineteenth-century French economist. He noticed that in many cases, supply creates its own demand. Where customers lack supply, they will fail to perceive their need for that supply. But when they get a taste of a totally new product or service - an innovation - they often wonder how they ever managed without it before.
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Hammer, Michael,. Champy, James. Reengineering the Corporation: A Manifesto for Business Revolution. Harper Business. New York. 1993.
This pioneering work by Michael Hammer and James Champy was the first to introduce the business community to the discipline of business process reengineering. Having coined the term "reengineering", Hammer and Champy define it as "the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service and speed."
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The authors use four case studies to demonstrate the principles of reengineering. They show how the implementation of new information technologies and the application of discontinuous thinking can help companies transform collections of uncoordinated corporate functions into coherent business processes. Major themes include a process perspective which identifies employees as customers of and suppliers to other employees inside their company, as well as the reduction of non value adding work. A basic framework for reengineering is provided.
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