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Uniform Bureaucratic Performance Measures |
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Pinchot and Pinchot point out that bureaucracies attempt to control everything, and for the sake of efficiency, they prefer to use uniformly simple measures to control even the most complex decisions, strategies and systems in different parts of the organization. The result is that over-control (in the form of red tape, bottlenecks and gatekeepers), and under-control (in the form of a lack of attention and inadequately structured authority), become widespread and endemic throughout all levels and all activities of the organization.
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Pinchot, Gifford., Pinchot, Elizabeth. The End of Bureaucracy and the Rise of the Intelligent Organization. Berrett-Koehler. San Francisco, CA. 1993.
The Pinchot's Tour de Force book can be considered a style guide for successful organizational transformation. In it, they define the specifications for a post-bureaucratic organization, suitable for the information age and the knowledge economy. The organization they describe draws on the intelligence of each and every one of its members.
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The authors show how this ability is developed when companies establish organizational norms of freedom of choice, and the individual's responsibility for the whole. This book is essential reading for anyone interested in transforming their organization with internal free markets, liberated business teams, corporate community, workplace democracy and decentralized authority.
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