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... Chapter 13 Excerpt: 'Organizational Development'
Organizing activities and people to act on them is yet another major challenge that is increasing in complexity. Indeed, without keeping an eagle's eye on operations, all kinds of "fires" may break out. If you are lucky, you will find out about your company's problems before your customers do. But most of the time this is not the case. Why? Because employees are often part of the cover-up. This happens because the wrong demands have been placed on employees, who must then produce results under less than ideal circumstances. Getting all that your workforce can give is a matter of implementing the right organizational structures, and establishing the right environment in which to work.
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