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Maximizing Employee Value with Multi Skilling |
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Mintzberg recognized that to compete and succeed, companies must maximize each and every employee's contributions. He described this as an anti-bureaucratic, anti-hierarchical effort to recombine the thinking about how work should be done, with the actual doing of that work. In this framework, the work employees perform is expanded "vertically" to include the self-management duties of job design, inspection and improvement, as well as enlarged "horizontally" to increase the number of discrete tasks performed by each employee (also known as multiskilling). This simultaneously reduces the costs of administrative overhead, improves the employee's ability to contribute, and increases job satisfaction; making problem solving, continuous improvement and innovation part of everyone's job.
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Mintzberg, Henry. The Structuring of Organizations. Prentice-Hall Inc. Englewood Cliffs, NJ.1979.
This is the classic text on organizational behaviour and design, and it provides us with a very handy introduction to organizational development. Written by Canada's foremost management thinker -- Henry Mintzberg -- The Structuring of Organizations gives readers a framework and a vocabulary for understanding and describing the many systemic sociological and psychological phenomena which occur in organizations. As such, it empowers readers with a means to redesign their organizations with informed choice.
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