| COMPARE |
The Myth |
The Truth |
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The most important job for leaders is to manage in times of crises. |
The most important job for leaders is to design the organization to avoid crises. |
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Objective |
Manage crises. |
Avoid crises. |
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Method |
Centralize decision-making and control to make quick adjustments to plans as required. |
Decentralize decision-making and control with team-based work systems characterized by coordination, flexibility and responsiveness. |
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Reasoning |
The burden of responsibility must ultimately rest at the top. Therefore, leaders must be accountable. In hard times, employees need a responsible leader to...
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The authority to do what it takes to satisfy customers must rest with each and every member of the organization. Management’s responsibility is to...
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Perspective |
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Internal Relations |
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Frame of Action |
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