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Labour Unions |
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Almost as a matter of reflex, business leaders view unionization as a negative event in the lives of their companies. This is a natural reflex because unionization often occurs under negative, divisive, adversarial circumstances. However, there is clear evidence that unionization can reduce turnover and absenteeism, and improve employee morale. Kochan and Osterman's "The Mutual Gains Enterprise" proves that unions need not be management's enemy. In fact, when divorced from the usual adversarial circumstances, unions can be a powerful ally in the pursuit of continuous improvement.
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The authors show how positive partnerships between union and management can improve productivity and innovation, lower costs and enhance stamina with quality improvement efforts. When union/management relations are handled effectively, without the typical emotionality and adversarial game playing, a positive partnership develops that can greatly strengthen the company. This aside, the best way for business leaders to avoid unionization in the first place, is to keep their workforces happy.
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Kochan, Thomas A., Osterman, Paul. The Mutual Gains Enterprise. Harvard Business School Press. Boston, MA. 1994.
This extremely well researched book provides ample evidence that companies must use a comprehensive, multi-facetted approach to achieve sustainable competitive advantage. Time and again, Kochan and Osterman show that the only lasting formula for workplace innovation is a mutual gains formula -- where all parties receive meaningful benefits.
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By examining both the successes and the failures, the authors provide an understanding of what it takes to sustain competitive advantage through workplace innovation. This book is also of interest to government policy makers, academics, and professionals interested in building a mutual gains economy -- where high productivity and high standards of living co-exist.
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