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Employee Pride and Commitment |
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Dean and Evans note Dr. Deming's 12th point for management, which is that all barriers to pride in workmanship must be removed. They argue that without employee pride, there can be no employee commitment, and as a result, there can be no energy or enthusiasm to invest in the continuous improvement of processes. This is an essential ingredient of the formula for companies intent on meeting the customer's ever-increasing standards of excellence.
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Dean, James W., Evans, James R. Total Quality: Management, Organization and Strategy. West Publishing Company. Minneapolis/St. Paul. 1994.
This incredibly detailed yet easily digestible text provides readers with a workable understanding of the Total Quality movement. Everything from the nuts and bolts to the grander scheme of a TQ effort are discussed in easy to understand terms. Dean and Evans use numerous diagrams, tables and case studies to clarify messages and deliver understanding.
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This is an excellent text for companies to use to conceptualize and launch their own comprehensive, systematic and scientific Total Quality Effort (not to be confused with the documentation-intensive efforts called for by ISO 9000 certification). This book is a how-to guide for real quality innovation.
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