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Organizational Innovations for Modern Enterprise

The Importance of Customer Feedback
  Katz and Kahn would describe the process of learning from mistakes as a negative feedback process. They point out that negative customer feedback - information about what you are doing wrong - is one of the most valuable organizational inputs you can have. This is because it allows companies to correct mistakes, and... ... read the 102 words that used to be in this web article by buying...  

Learn why the 'blame game' is a losing gambit, and how winning organizations solve problems when they arise; by fundamentally fixing the system.
... Chapter 8 Excerpt: 'Problem Solving'
 
Problems new and old, are problems none the less. This is why new glitches and inherent hitches both invite similar ire. Two important questions frame this dilemma. First; "What do we do when problems arise?" And second; "How can we avoid problems before it is too late?" How companies answer these two questions will determine how often they are faced with them.
 
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