| COMPARE |
The Myth |
The Truth |
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Healthy companies have lots of profit. |
Healthy companies have many customers. |
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Objective |
More Money. |
More customers (i.e. market-share), and more of their customer’s business (i.e. wallet-share). |
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Method |
Downsizing, putting off training, and cutting corners. The main push is to save money. The frame of action is immediate/ short-term. |
Investing in the development of expertise. The main push is to improve quality. The frame of action is long-term/forever. |
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Perspective |
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Production Strategy |
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Inputs & Outputs |
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Beneficiary |
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Employee Outcome |
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