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Confidence, Capability and Competency |
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Carr would argue that what is called confidence in leaders is actually an expression of trust that the leader will do the right thing. The kind of confidence that today's companies most need to cultivate is an internal confidence, within each and every employee. Carr asks; "What is the difference between competence and capability?" He answers; "Competence is capability, with confidence." Often, employees have the capability, but lack the confidence to exercise that capability. To fix this problem, not only must companies develop the capabilities of employees, but also their confidence. This cannot be done by "Calling out orders and exuding confidence."
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Carr, Clay. Smart Training: The Manager's Guide to Training for Improved Performance. McGraw-Hill. New York. 1992.
This potent little book packs in all the most important information that managers need to know about delivering effective training to their people. Whether the training initiative is developed in-house or contracted out, Smart Training has important information that will help your company reap maximum benefits from its training efforts. Carr is careful to point out that training is only one option that companies can use to close performance gaps. He goes on to show how a comprehensive approach to performance enhancement, including intelligent training, can produce lasting benefits for your company. This book will be a great help to managers who must evaluate training proposals from either internal or external sources.
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